Welcome to SBIG's new FAQ Help System. This system is modeled after the Windows Help functions you are used to using. Select a topic from the list below, from the Table of Contents on the left or use the Search function to look for help on a specific topic.
If you're still having problems help try the following resources:
SBIG Home Page: Check in here often for the latest news.
SBIG Software Downloads: Check in here periodically for the latest Software Updates.
<www.sbig.com/sbwhtmls/softpage.htm>
SBIG Application Notes: Many detailed Application Notes and Drawings can be found here.
<www.sbig.com/sbwhtmls/app_notes.htm>
Developer Support: All the technical information and tools you need to develop for our products can be found here.
<www.sbig.com/sbwhtmls/devswframe.htm>
SBIG User Group: This is a great resource for beginners and advanced users alike. Chances are if you're seeing something someone else has seen it too and figured it out. Just ask them.
Subscribe: <www.yahoogroups.com/subscribe/SBIG>
Browse: <www.egroups.com/group/SBIG>
SBIG Email Support: Try this after the User Group and before you call:
If you're using third party software or hardware products try just using the SBIG software and hardware to see what's acting up.
Tell us what equipment you're using and how to repeat the problem.
If you send images please send take them with CCDOPS and send them in SBIG Compressed format only. No FITS please.
SBIG Fax Support: If you need to send drawings this may be the best way.
(805) 571-1147
SBIG Customer Service: If all else fails give us a call. Despite what you think it's not always the fastest way, and it puts more of a strain on us, but we still have humans that answer the phone.
(805) 571-7244
SBIG Dealers: Click here for an up-to-date list of our Dealers.
FAQs Last Updated on June 13, 2005